ASSESS:
KLP will assess all aspects of your consultancy to provide you with a roadmap for improvement. Areas that KLP will evaluate:
-
Current Organization & Responsibilities
-
Current Strategic Relationships • Current Revenue Sources
-
Markets Served, segmentation of customers
-
Differentiators
-
Customer Lifecycle
-
Product & Service Offering(s)
-
Service Operations
-
Development
-
Sales & Marketing
-
Finance & Administration
-
Employee Relations & Metrics
ADVISE:
•Following Assess, KLP can provide advisement on executing against the recommended improvements as requested:
-
Align strategies / initiatives with stated goals
-
Provide tactical planning & execution to ensure success
-
Provide strategies for transition to the future state
-
Audit / monitor marketing, sales, and delivery
-
KPI creation and tracking
-
Survey NPS / delivery
-
Quarterly health check