Both Software Publishers and Solution Providers are key players in the subscription economy and identify with the currency of annual recurring revenue, customer satisfaction and customer retention. In addition to maximizing these success factors, they have additional challenges.
Balancing the ratio of Professional Services revenue to License/ARR revenue
Delivering small, necessary, pseudo professional services assistance, including
Knowledge assistance and ongoing admin assistance
Small enhancements and small changes
Post implementation refinements (going live is just the start of the adventure, not the end)
Supporting customers after a fixed, templated approach to implementation.
Regular engagement with the customer to achieve:
Maximum value of the solution
Access to easily identify upsells, new opportunities and promote their software as the solution
Easy renewal and maximum stickiness of the solution
Kimberlite Partners believes that one of the best paths to achieving not only the diamond standard of the subscription economy (ARR, customer satisfaction and customer retention) but the additional needs of these constituents is the leverage of managed services which can include a MAC - Managed Application Consulting (MAC) offering. Kimberlite Partners (KLP) having established one of the first Managed Application Consulting offerings is ready to help you with your own managed services and if warranted your own MAC.
Contact us today to build your own Managed Services or MAC.